Route66 FAQ — Simple Answers to All Your Questions

Cricket betting on Route66 is built with Bangladeshi members in mind. You can place bets across all formats — IPL, BPL, T20 World Cup, Test, and ODI. Available markets include:

• Match Winner: A bet on which team will win — the simplest market there is.
• Toss Winner: Bet on who will win the toss.
• Over/Under Runs: A bet on whether runs in a specific over will be more or less than a set number.
• Top Run Scorer: Which batter will score the most runs.
• Top Wicket Taker: Which bowler will take the most wickets.
• Time of First Wicket: Which over the first wicket will fall in.

In the Live Betting section, you'll see odds updating ball by ball on ongoing matches, and you can place a bet at any moment. The match scorecard is visible on the same page.

After logging in to Route66, click your profile icon at the top right. From there, "My Profile" or "Account Settings" section. Most details — such as your address, email, or notification settings — can be updated directly from there.

However Registered name and date of birth For security reasons, these details cannot be changed on your own — they are tied to KYC verification. To update this information, email support@route66.my or contact us via live chat, and include your reason along with a copy of your ID.

To change your mobile number:

1. Go to Profile Settings.
2. Tap "Change" next to "Mobile Number".
3. Enter the new number — an OTP will be sent to the old number to confirm the change.
4. An OTP will be sent to your new number too — once both are verified, the change is complete.

Once your number is changed, you won't be able to log in with the old one. You'll need to use the new number for all future logins.

KYC (Know Your Customer) is the identity verification process. It's there for your protection — to ensure no one else can open or use an account in your name. While betting and deposits on Route66 are possible without KYC, KYC must be completed before your first withdrawal.

What you'll need:

• National ID Card (NID) — front and back photos uploaded separately
• Or a photo of the photo page of a valid passport
• A selfie holding your ID (may be required in some cases)

Process:

1. Go to your Profile → open the "Verification" or "KYC" section.
2. Select the document type and upload a clear photo.
3. Submit — the initial automated check is instant.
4. Final verification typically takes Within 4–24 hours Done.

Once your KYC is approved, you won't need to go through it again for future withdrawals. Blurry or cropped photos may be rejected — so make sure to take clear shots in good lighting.

Yes, Route66 works fully in a mobile browser — installing the app is not required. Just type route66.my into Chrome, Firefox, or Safari on your phone and the mobile-optimized version will load automatically.

What You Get in the Browser:

• Live Sports Betting & Real-Time Scores
• All Casino & Slots Games
• Deposits & Withdrawals (bKash, Nagad)
• Account Settings & KYC Upload
• Claiming Bonuses & Checking VIP Points

Tips to make it even easier: Open route66.my in your browser, then select "Add to Home Screen" from the menu. This creates a shortcut on your phone's home screen — it opens with one tap, just like an app, with no separate download needed.

For those who prefer an app, Route66 also has an Android app — see the question below for details.

After logging in to Route66, go to your profile — you'll find two separate sections there:

Bet History:

• View the date, time, market, and result for every bet.
• View them separately using three filters: active, won, and lost.
• You can search by a specific date range.
• Each bet also has a reference number — handy when contacting support.

Transaction History:

• Date, amount, and status of every deposit and withdrawal.
• Full details on how bonuses are added and deducted.
• The status of every transaction — completed, pending, or cancelled.

Route66 displays up to 12 months of history on the platform. For anything older, submit a request to support@route66.my.

Yes, Route66 has its own Android App Yes. However, it's not available on the Google Play Store — you'll need to download it directly from route66.my.

How to Install on Android:

1. Open route66.my in Chrome on your mobile browser.
2. Go to the Download or App section of the page and download the APK file.
3. Go to Phone Settings → Security → enable "Install from Unknown Sources".
4. Tap the downloaded APK file to begin installation.
5. After installation, log in — all your details will remain the same.

About iPhone (iOS): Due to App Store policies, there is no separate iOS app. However, opening route66.my in Safari on your iPhone gives you a fully optimised mobile experience. You can select "Add to Home Screen" from the Safari menu to create a shortcut — functionally, it works just like an app.

If You Have Trouble Installing the App in the Help Center visit or let us know via Live Chat.